Returns & refunds

Last updated: 14 October 2026. Everything about returning a piece, getting a refund or exchanging a component.

Return eligibility

Standard (non-custom) products can be returned within 14 days of delivery if they are unused, in original condition and in their original packaging, including all components listed on the product page.

Custom-made pieces

Custom pieces are produced to your personal brief and measurements. They can only be returned if they are faulty or do not match the agreed brief. This is why we confirm the brief with you before production and send progress photos and a pre-dispatch review — so the piece matches what you ordered.

How to start a return

Email [email protected] within the return window with your order number, the item(s) concerned and photos of the condition. We reply with return authorization and instructions. Please do not send parcels back without authorization — unauthorized returns cannot be accepted.

Return shipping

Return shipping is paid by the buyer unless the item is faulty or incorrect. Because armor is heavy and returns go to China, we recommend tracked and insured shipping for higher-value pieces. The return address is confirmed with your return authorization.

Refunds

We inspect returned items within 3 business days of arrival. Approved refunds are issued to your original payment method within 7 business days; your bank or payment provider may add processing time. Original outbound shipping is refunded when the return is due to our error.

Exchanges and adjustments

For standard items we can arrange exchanges (for example a different size or color, where stock allows), with any difference in price settled separately. For custom pieces, adjustments and replacements (straps, liners, fittings, refinished parts) are assessed case by case — in many cases a replacement component is cheaper than returning a full suit.

Damaged or incorrect items

If a parcel arrives damaged, or an item does not match your order, contact us within 7 days with photos of the item and packaging. We arrange a free replacement or full refund including shipping costs.

Non-returnable situations

• Worn, used or altered items.
• Custom-made pieces without a fault or brief mismatch.
• Damage caused by misuse (our products are costume and display pieces and are not impact-rated).
• Items returned without all original components and packaging.

Your statutory rights

Nothing in this policy limits the mandatory consumer rights of your country of residence.

Questions

Email [email protected] — we answer within one business day (China Standard Time, UTC+8).